slice T&C | slice

GENERAL TERMS OF USE

Agreement and acceptance.

These terms and conditions, including the General Terms of Use and the Terms of Service, along with any agreements executed or accepted by you in connection with the Services, incorporated by reference (collectively, "Terms"), apply to you ("you" or "Customer"), when you access, use or interact / communicate with the website https://www.sliceit.com and the associated Android App, iOS App, mobile site or any other medium, including the call-centre facility (collectively, "Portal") or avail the Services (defined below). The term 'Services' collectively refers to and includes the Digital Lending Application Services, PPI Services, BBPS Services, the UPI Services or such other services/offers as contemplated under these terms, same have been elaborated specifically in these terms under separate Annexures.

The 'Terms of Services' collectively refers to the terms and conditions of all the above-mentioned Services.

These Terms are entered into between you and GaragePreneurs Internet Private Limited ("slice", "we", "us" or "our"). These Terms incorporate the Privacy Policy https://sliceit.com/privacy-policy by reference (including any updates and amendments to such Privacy Policy).

Please read these Terms carefully before accessing the Portal or availing the Services. By using this Portal, you acknowledge that you have read and understood these Terms and agree to be bound by these Terms, without any limitation or qualification. If you do not agree with these Terms, please do not access the Portal or avail the Services. The information and data made available on the Portal or communicated to you in relation to the Services does not constitute an offer to buy or sell or solicitation of an offer to buy or sell any Services. The headings contained in these Terms are for reference purposes only. Capitalised terms not otherwise defined in these Terms will have the meaning as set out in the Privacy Policy.

Representations, warranties, and undertakings by you

You confirm that you are at least 18 years of age to access the Portal to avail the Services. However, if you are less than 18 years but more than 10 years of age, you can access the Portal and use the PPI Services only with the consent and approval of a lawful guardian. In this connection, if you are a lawful guardian of the Customer, you must agree to these General Terms of Use, the PPI Terms, Approval Terms, and the Privacy Policy, on behalf of such Customer. you confirm that you neither have / had any insolvency proceedings against you nor have you ever been adjudicated insolvent by any court or other authority.
You are not a 'Politically Exposed Person' resident outside India in terms of the Master Direction - Know your Customer (KYC) Directions, 2016 issued by the Reserve Bank of India ("RBI"), read with the Prevention of Money Laundering Act, 2002 ("KYC Framework").
You are not restricted by any legal, regulatory, judicial, quasi-judicial or other authority, to access the Portal or avail the Services, including to enter into transactions contemplated using the Services. you agree to use the Services only for purposes that are permitted by these Terms and in accordance with applicable laws.

Your Information

By using the Portal or the Services, you authorize slice, whether directly or indirectly through third parties, to collect information about you or make any inquiries necessary to validate your identity, in accordance with our Privacy Policy and the KYC Framework. Please read the Privacy Policy to understand how we collect, process and share your information with third parties including our affiliates and subsidiaries, in accordance with applicable law (collectively, "Information").

Further, we may ask you for Information or documents that will allow us to reasonably identify you, requiring you to take steps to confirm your right over your email address or financial instruments, or verifying your information against third party databases or through other sources. We reserve the right to terminate, suspend, or limit access to the Services in the event we are unable to obtain or verify this information.

When you provide any Information to slice, you agree to provide only true, accurate, current, updated and complete Information. you understand and acknowledge that the responsibility to provide correct Information, including the contact information, transaction amount, bank account details etc., as required in connection with the Services, lies solely with you. you must take all caution to ensure that there are no mistakes and errors in the Information you give. We will not be responsible to verify the accuracy of the Information provided by you.

You agree to keep your account information up to date and accurate, at all times until you are availing the Services. you will be liable to inform slice of any change in the Information provided by you or otherwise available in relation to you. If the bank account number or other Information provided by you is incorrect, the amount may be deposited / credited to the wrong bank account so provided by you and there will be no guarantee of recovery of the same.

By availing the Services, you agree to provide your consent and full cooperation to enable slice to validate your identity and to collect, process and share Information about you in accordance with the Privacy Policy in order to provide you the Services effectively.

If you do not provide any Information and documents requested on the Portal, or revoke any of the mandatory permissions sought by the Portal that is required for providing the Services, including but not limited to, for fraud prevention, then you may have limited access to the Portal or you may not be able to avail the Services.

slice reserves the right to close, suspend, or limit access to your account on the Portal or the Services in the event we are unable to obtain or verify any Information. slice may, upon receiving your consent, request certain third parties to provide Information about you to further personalise your experience on the Portal or provide certain customised services/offers.

Fees

If you use or access the Portal, you may be levied non-refundable service charge or fee, the details of which will be communicated to you on the Portal.

You are independently and solely responsible for any fees or amounts that your phone / telecom service provider charges, for example fees for SMS or data services.

Communication and notification

You agree that slice (either directly or indirectly through its affiliates or third parties) may communicate with you in connection with the Portal or the Services, either electronically (for example, push notifications), or through phone calls, WhatsApp messenger application, email, or in writing through other modes.

slice reserves the right to close your account and immediately collect all amounts due to slice if you withdraw your consent to receive communications (through electronic or other means) or if you revoke access to any third-party site on which the slice / the Service relies or if any such service should revoke or cancel your account on that site.

Any electronic communications will be considered to be received by you within 24 hours of the time we send it to your attention (such as via email, SMS or other online notification, through WhatsApp messenger application). We will assume you have received any communications sent to you by postal mail, three (3) business days after we send it.

If we need to contact you in connection with the Services, you give express consent to us and our permitted assigns and third-party agents to communicate with you in any way, such as calling, texting, or e-mailing via:

a mobile phone or landline number you provide to us, use to contact us
any email address you provide to us or associated with your account on the Portal;
automated dialler systems and automatic telephone dialling systems;
pre-recorded or artificial voice messages and other forms of communications.

The accuracy, readability, clarity and promptness of the communications depend on various factors. slice will not be responsible for any non-delivery, delayed delivery or distortion of the communication in any way whatsoever.

Do Not Disturb (DND)

You express your intent to know and consent to receive, through telephonic calls, WhatsApp messenger application or SMS on your registered mobile number or any other alternate number of yours, or through any other communication mode, various offers, schemes, promotions or other services we may offer, now or in the future, and authorize slice and its employees, associates, third-party agents and other authorized service providers to provide you such information.

You agree and confirm that applicable laws in relation to the unsolicited communication referred in “National Do Not Call Registry” (the “NDNC Registry”) of the Telecom Regulatory Authority of India will not be applicable for such communication, calls, SMS or messages received from slice, its employees, associates, third-party agents and service providers. you expressly waive any preferences you have set under the NDNC Registry.

If you would not like to receive any promotional messages or communications, please contact us at help@sliceit.com.

Access to Your Account

You will be required to register an account on the Portal to effectively use and access the Portal and its complete features and to avail the Services ("Your Account"). You are also responsible for maintaining the accuracy of the Information in Your Account.

You are responsible for maintaining the secrecy and security of the login credentials to Your Account, controlling the activities that occur in or through Your Account and for restricting access to your system or device to prevent unauthorized access to Your Account.

You agree to accept responsibility for all activities that occur in or from Your Account. you agree to establish reasonable security procedures and controls to limit access to the password or other identifying information of Your Account to unauthorized individuals, which includes choosing passwords and other credentials in a manner that will protect the security of your Information. Your credentials include your username and password to Your Account and to any third-party account you have used to login to Your Account.

You agree to inform us immediately if you have any reason to believe that your login credentials have become known to anyone else, or if the password is being or is likely to be used in any unauthorized manner. slice will not be liable for any breach of security or unauthorized use of Your Account.

Access to the Portal

The content on the Portal is for information purposes only. slice does not make any promises as to its completeness, timeliness or accuracy. The information and materials contained in the Portal and in these Terms, are subject to change at the sole discretion of slice, without any notice or without any liability to you.

slice will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for (i) planned downtime (of which slice will endeavour to give at least 4 hours' notice), or (ii) any unavailability caused by circumstances beyond slice’s reasonable control.

While we will try our best to offer you uninterrupted access to the Portal and the Services, slice assumes no liability whatsoever for any monetary or other damage or loss suffered by you on account of the delay, failure, interruption or errors in the operation of the Portal.

The customer support, whether in relation to the Portal or the Services (i) will be provided from 10 a.m. to 7 p.m. on 5 days a week, except on public holidays or (ii) would be made available to you through the Portal.

If you choose to access the Portal from locations other than India, you will do so at your own risk, and you would be solely liable and responsible for compliance with applicable local laws and regulations of such location. The mere fact that the Portal can be accessed through the internet by you in a country other than India will not be interpreted to imply that the laws of the said country govern these Terms or use of the Portal. We accept no liability whatsoever, indirect or consequential, for non-compliance with the laws of any country other than India.

Access to the Portal or the Services may be unavailable, delayed, limited or slowed, from time to time, due to the inherent nature of the internet and among other things also due to:

servers, networks, hardware failure (including your own computer or mobile), telecommunication lines and connections, and other electronic and mechanical equipment;
software failure, including among other things, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content;
overload of system capacities;
damage caused by severe weather, earthquakes, wars, insurrection, riots, civil commotion, act of God, accident, fire, water damage, explosion, mechanical breakdown or natural disasters;
interruption (whether partial or total) of power supplies or other utility service, strike or other stoppage (whether partial or total) of labour;
governmental or regulatory restrictions, exchange rulings, court or tribunal orders or other human intervention; or
any other cause (whether similar or dissimilar to the above) beyond control of slice.

Links to other websites

Links to websites or interface other than the Portal are provided solely as information on topics that may be useful to you in relation to the Services, and slice has no control over the content on such third-party websites.

slice makes no warranties concerning the content of such websites, including the accuracy, completeness, reliability of said websites, nor does slice warrant that such website or content is free from any claims of copyright, trademark or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination.

If you choose to follow a link to a website not controlled by slice, you must do so at your own risk. Once you are redirected to a non-slice website or application interface, the terms of use or service and privacy policies of such websites will apply to you. Please read them carefully before accessing or interacting with such websites, in any way. slice does not guarantee the authenticity of documents on the Internet or on such third-party websites.

Links to such websites do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such sites, or any representation regarding the content at such websites.

Conduct on the Portal

By using the Portal or Services, you agree to comply with the following conditions at all times:

You agree to make use of the Portal for lawful purposes without infringing the rights or restricting the use of the Portal by any third party;
You will not use the Portal for any unlawful or immoral purpose, or engage in any in any unlawful acts or activities that are in violation of, or are contrary to any applicable law or the Terms;
You will not solicit others to perform or participate in any unlawful acts;
You will not provide false, inaccurate, deceptive or misleading information;
You will not provide information belonging to any person other than yourself, unless required expressly under the Terms or for provision of Services;
You will not attempt to collect or track the personal information of others;
You will not use or attempt to access an account that belongs to another person for yourself or on behalf of another person;
You agree not to create multiple accounts, or fraud or fake accounts, with false information or false identity;
You will not use any device, software, routine, file or other tool or technology, which includes any viruses, trojan horses, worms, time bombs or cancelbots, intended to damage, interfere with or affect functionality or operation of the Portal or the Services, to surreptitiously intercept or expropriate any system, data or information in connection with the Services or as hosted / available on the Portal, or to affect the operation of any other websites or the internet;
You will not breach these Terms or any other terms or policy that you have agreed;
You will not commit unauthorized use of the Portal and its systems, including but not limited to unauthorized entry into slice's systems, misuse of passwords, misuse of any information posted to a site, or interfere with or circumvent the security features of the Portal or any related website, other websites, or the internet;
You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure associated with the Portal or the Services, including but not limited to denial of service attacks, "spam" or any other such unsolicited overload technique; or
You will not or attempt to modify, adapt, translate or reverse engineer any part of the Portal or re-format or frame any portion of the pages of the Portal.
On the Portal, you will not upload, display, share, host, publish or transmit any information that:

belongs to another person and to which you do not have a right to such information;
is harmful, offensive, harassing, obscene, pornographic, invasive of another's privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
infringes any patent, trademark, copyright or any other proprietary rights;
harms minors in any way;
any commercial material or content (including solicitation of funds, advertising, or marketing of any good or services);
information that deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature;
impersonates another person;
information that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; or
violates any law for the time being in force in India.

You acknowledge and agree that slice is entitled to remove any information on the Portal that is in contravention of these Terms, or applicable law

Proprietary rights

Portal: As between slice and Customer, all rights, title and interest in the Portal and any other materials furnished or made available on the Portal, and all modifications and enhancements thereof, and all suggestions, ideas and feedback proposed by Customer regarding the Portal, including all Intellectual Property Rights (defined below) in each of the foregoing, belong to and are retained solely by slice and its licensors and providers (as applicable).

Feedback: Customers do and will irrevocably assign to slice all evaluations, ideas, feedback and suggestions made by Customer to slice regarding the Portal (collectively, "Feedback") and all Intellectual Property Rights in the Feedback, on a worldwide, unconditional, royalty-free, irrevocable and perpetual basis. Where the foregoing assignment is prohibited by law, Customer grants slice an exclusive, transferable, worldwide, royalty-free, fully paid-up license (including the right to sublicense) to use and exploit all Feedback, as slice may determine in its sole discretion. Customer waives and agrees never to assert any rights that by applicable law cannot be assigned/transferred including personal rights or moral rights relating to any Feedback, against slice.

Customer data: As between slice and Customer, all right, title and interest in: (i) the Information, (ii) other information input into the Portal by Customer or its authorized users ("Other Information"), and (iii) all Intellectual Property Rights in each of the foregoing, belong to and are retained solely by the Customer. Information and Other Information are collectively referred to as "Customer Information". Customer grants to slice a limited, non-exclusive, royalty-free, worldwide license to use the Customer Information and perform all acts with respect to the Customer Information, as may be necessary for slice to operate, maintain and improve the Portal or provide the Services to Customer, and a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify and distribute the Other Information as a part of the Aggregated Statistics (defined below). Customer is solely responsible for the accuracy, quality, veracity, integrity, legality, reliability, and appropriateness of all Customer Information. To the extent that receipt of the Customer Information requires slice to utilize any account information from a third-party service provider, Customer will be responsible for obtaining and providing relevant account information. slice agrees to access and use the Customer Information solely for Customer’s benefit and as set forth in these Terms or the Privacy Policy.

Aggregated statistics: Notwithstanding anything else contained in these Terms, slice may monitor Customer’s (including the authorized users) use of the Portal and the Services and use data and information related to such use and Customer Information in an aggregate and anonymous manner, including to compile statistical and performance information related to the provision and operation of the Portal and the Services ("Aggregated Statistics"). As between slice and Customer, all right, title and interest in the Aggregated Statistics and all Intellectual Property Rights therein, belong to and are retained solely by slice. Customer acknowledges that slice will be compiling Aggregated Statistics based on Customer Information and Information input by other customers into the Portal. Customer agrees that slice may = use such information to the extent and in the manner required by applicable law and for purposes of data gathering, analysis, service enhancement and marketing, provided that such data and information does not identify Customer.

The term "Intellectual Property Rights" means all intellectual property rights or similar proprietary rights, including: (i) patent rights and utility models, (ii) copyrights and database rights including moral rights, (iii) trademarks, trade names, domain names and trade dress and the associated goodwill, (iv) trade secrets, and (v) industrial design rights; and for each of the foregoing includes any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world.

Indemnity

You, at your expense, will defend, indemnify and hold harmless, slice, its affiliates, licensees and its officers, directors, agents and employees from and against all claims, demands, damages, losses, costs and expenses, including attorneys’ fees and costs, arising from or relating to: (i) your use or misuse of the Portal or Services; (ii) any claims from any third-party as a result of or in connection with your use of the Portal or the Services; (iii) any violation by you of the Terms; (iii) improper or fraudulent Information provided by you or misuse of the Information; (iv) incorrect information that belongs to an unrelated third party provided by you; or (v) any breach of the representations, warranties, and covenants made by you.

slice reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify slice, including rights to settle, and you agree to cooperate with slice for such defence and settlement. slice will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. Customer may, at its own expense, engage separate counsel to advise Customer regarding a claim and to participate in the defence of the claim, subject to slice’s right to control the defence and settlement.

slice’s disclaimers and limitation of liabilities.

The disclaimers and limitation of liabilities of slice provided at: https://sliceit.com/disclaimer ("slice Disclaimers") will be treated as part of these Terms. you undertake that you will carefully read the slice Disclaimers and will strictly comply with it . Your use of the Portal will be at your sole risk. The Portal has been provided on an "as is" and "as available" basis.

You agree that slice, its affiliates and their respective directors, officers, employees, agents and representatives will in no way be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including damages for loss of profits, goodwill, use, data or other intangible losses, or any loss of revenue or profits arising under, relating to or resulting from:

your access to the Portal and availing the Services;
your violation of the Terms (including the Privacy Policy);
your violation of any third party rights, including Intellectual Property Rights of any third-party;
use or inability to use the Portal or Service;
any claims from any third parties resulting from or in connection with your use of the Portal or the Services; or
any data, information or Services purchased or obtained or messages received or transactions entered into, through or from the Portal.

slice makes no warranty that:

Portal or Services will meet your requirements;
Portal will be uninterrupted, timely, secure, or error-free;
results that may be obtained from the use of the Portal will be accurate or reliable; or
quality of Services purchased by you or information obtained by you through the Portal will meet your requirements or expectations.

Although slice adopts security measures it considers appropriate for the offer of its services, it does not assure or guarantee that no person will overcome or subvert the security measures and gain unauthorized access to Your Account. slice will not be responsible or liable if any unauthorized person hacks into or gains access to Your Account.

slice will not be liable to you for any loss or damage whatsoever or howsoever caused or arising, directly or indirectly, including as a result of loss of data, interruption or stoppage to your access to or use of the Portal or Services, hacking or unauthorized access to the slice Portal or Services.

Any material/information downloaded or otherwise obtained through the use of the Portal or Services is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from slice or through or from the use of Services or Portal will create any warranty and slice will have no liability in this respect.

slice's sole obligation and your sole and exclusive remedy in the event of interruption in Services or loss of use or access to Services, will be to use all reasonable endeavours to restore the Services.

slice’s obligations under these Terms are subject to following limitations:

messages that originate from you are deemed to be authorized by you and slice will not be required to check its veracity and slice will not be liable for processing such messages;
slice will have no liability for any failure or delay in performing its obligations under these Terms if such failure or delay: (i) results from actions taken by slice in a reasonable good faith to avoid violating a law, rule or regulation of any governmental authority or to prevent fraud on accounts; or (ii) is caused by circumstances beyond slice’s control, including but not limited to vandalism, hacking, theft, phone service disruptions, internet disruptions, loss of data, extreme or severe weather conditions or any other causes in the nature of force majeure event.

slice does not make, and hereby disclaims, any and all other express, statutory and implied representations and warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, title, quality, suitability, operability, condition, system integration, non-interference, workmanship, truth, accuracy (of any data or information), absence of defects.

Miscellaneous

Grievance Redressal: Any complaint, dispute or grievance in relation to the Portal should be addressed to slice, in accordance with the slice’s Grievance Redressal Policy. Such complaint, dispute or grievance will be handled as per the slice’s Grievance Redressal Policy.

Governing law and disputes resolution: These Terms will be governed by and construed in accordance with Indian laws. If a dispute arises between you and slice, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. In the event of a dispute, we encourage you to first contact slice at help@sliceit.com to try resolving your problem directly with us. If the parties are unable to resolve any dispute amicably within 30 days of the notice of such dispute, the dispute will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

Changes to these Terms: slice may change these Terms from time to time. If slice makes any changes to these Terms that it deems to be material, slice will make a reasonable effort to inform you of such changes, but it is your responsibility to review the Terms posted to the Portal from time to time to see if it has been changed. The updated version of these Terms will supersede the current version and such updated version will be immediately effective upon being posted on the Portal. The continued use of the Portal following the notification of modification of the Terms or after being updated on the Portal will be construed to mean the acceptance of the said modified Terms.

Transferability: These Terms, or any right or interest herein, will not be assignable or transferable by you without the prior written consent of slice. Rights and obligations of slice under these Terms are freely assignable to any Affiliates, and/or in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.

Entirety of the Terms: These Terms makes up the entire Terms between slice and you regarding the subject matter hereof and supersede any prior Terms.

Severability: If any portion of these Terms are found to be unenforceable, the remaining portion will remain in full force and effect.

No waiver: If slice fails to enforce any part of these Terms, it will not be considered a waiver.

Conflict: In case of any conflict between the General Terms and the Terms of Service, the Terms of Service will control/prevail.

Annexure -I

TERMS OF SERVICE: SLICE UPI

Terms

In addition to the General Terms of Use, the Terms of Service applicable to slice UPI ("UPI Terms"), along with any other agreements or documents executed / accepted by you, apply to you for availing the UPI Services identified below in the UPI Terms offered by slice, acting as a TPAP (defined below) through Axis Bank, acting as a PSP Bank (defined below).

Definitions

"Axis Bank" or "PSP Bank" means Axis Bank Limited, a banking entity licensed under the Banking Regulation Act, 1949 that is a member of the UPI ecosystem of the NPCI (defined below).

"NPCI" means the National Payments Corporation of India, which is an authorized payment system operator set up with the guidance and support of RBI and is the umbrella organization that has developed, owns and operates the UPI payment system and acts as the settlement/clearing house/regulatory agency for UPI.

"Payment Instruction" means an instruction issued by you using the UPI Services, to effect transfer of funds to a bank account of a designated beneficiary by debiting such funds/amounts from your Bank Account.

"TPAP" means the Third-Party Application Provider that facilitates provision of UPI Services through an application to end customers. For the purposes of these UPI Terms, TPAP will mean and refer to slice.

"UPI PIN" means a 4 (four) or 6 (six) digit numeric pin/code that you set for authenticating a transaction undertaken using the UPI Services.

"UPI" is a payment platform developed by the NPCI that allows you to make instant online payments between two bank accounts.

"VPA" or "UPI ID" means the Virtual Payment Address created for you by the PSP Banks at the time of registration on the Portal that can be linked to your Bank Account and which can be used by you for the purpose of making transactions as part of the UPI Services provided on the Portal.

"your Bank Account" means the current or savings account held with your Bank that you have linked with your UPI ID for the purpose of debiting and/or crediting the payment transactions made using the UPI Services.

"your Bank" means the regulated banking entity with which you as the customer have maintained your Bank Account.

"UPI Framework" means the guidelines, circulars or regulations applicable to the UPI ecosystem that are issued by the NPCI or the RBI, from time to time.

The capitalised words used in these UPI Terms but not specifically defined, will have the respective meanings assigned to them under the UPI Framework.

Eligibility: you will be eligible to use the UPI Services, only if you: (i) are a resident of India; and (ii) have created Your Account on the Portal.

UPI Services

slice will provide and facilitate the following functionalities and services to you, whether solely on its own or through Axis Bank, on or through the Portal ("UPI Services"):

Facilitate collection of information and documents pertaining to registration for UPI;
Provide interface on the Portal for you to give instructions or perform transactions of funds transfer through NPCI's UPI network/ecosystem, and facilitate communication of such instructions to PSP Bank;
Facilitate the communication between you and PSP Bank for transactions through UPI;
Provide customer support to you in relation to the UPI Services, including providing the facility for you to raise grievance, complaints or provide feedback, in relation to slice UPI; and
Provide any ancillary or support services to enable you to avail the UPI Services.
UPI Services will be offered through the Portal to you and can be accessed and availed by you through Your Account.

slice will offer the UPI Services in accordance UPI Framework and these UPI Terms.

Registration: To use the UPI Services, you will be required to undertake a one-time registration process by following the below steps:

Use your e-mail ID to log-in to the Portal: you may enter your e-mail ID on the Portal to log-in to the Portal. At this stage, you will need to accept the Terms, including the UPI Terms and Privacy Policy.
Verify your mobile number: you will have to verify your mobile number using the one-time password (OTP) sent to the mobile number entered by you on the Portal. Once you complete the mobile number verification, we will require you to provide certain permissions to enable the use of UPI Services for Your Account, which include permission to access your SMS data, mobile phone and SIM details (to activate UPI on your device and match the SIM on the device to your registered mobile number as per the UPI Framework), location information (to prevent fraudulent transactions and provide customised offers), etc.
Select SIM for linking to the UPI Services: In the event you use a device with dual SIM capabilities, you will be required to select the SIM/mobile number that you wish to link to Your Account and the UPI Services. Please note that your SIM/mobile number registered with your Bank Account should be linked to the UPI Services on the Portal.
Enter your name: Please verify/confirm your name for the purpose of using the UPI Services on the Portal.
Select your Bank Account: Please choose the bank account you wish to link for UPI Services from the list shown on the Portal (basis the SIM/mobile number linked to Your Account). you agree and acknowledge that the chosen bank account belongs to you, and you have full and lawful authority to operate that bank account in order to make transactions.
Set your UPI PIN: Please select a 4 (four) or 6 (six) digit number as your UPI PIN. This UPI PIN will be used for making UPI transactions. Please do not disclose this UPI PIN to any person. This UPI PIN will remain the same when paying using the UPI Services on the Portal or using any other UPI application.
Issuance of VPA/UPI ID: Once you have linked your Bank Account to use UPI Services, you will be issued a VPA/UPI will be linked to your Bank Account. This UPI ID will be required for undertaking UPI transactions. your UPI ID will be saved on the Portal for your subsequent transactions.

UPI Services for funds transfer

UPI Services fund transfer transactions: Make fund transfers / payments using the UPI Services by following the below steps:

If you receive a payment request, you can make payment towards such request using the UPI Services by visiting the Portal
Review the payment request and either accept or decline the request;
If you accept and choose to pay for the payment request, a request summary will be displayed on the Portal;
Select the amount, enter your UPI PIN when prompted and click enter to complete the transaction.
you may also receive a mobile notification for the payment request. you can click on the mobile notification, and you will be re-directed to the Portal. you may then follow the steps identified at (b) to (d) above to complete the transaction.

UPI Services for paying using QR code: Make fund transfers / payments using the Scan QR option by following the below steps:

Click on the 'Scan QR' option on the Portal;
Scan the QR code of the payee / beneficiary to whom you propose to make the payment;
Verify the name of the payee/ beneficiary and enter the amount you propose to pay;
Select the amount and enter your UPI PIN when prompted and click enter to complete the transaction.

UPI Auto Pay/Recurring Payments: you may also choose to enable a recurring e-mandate, i.e., 'Auto Pay' feature on the Portal using which you can make payments that are recurring in nature such as mobile/electricity bills, EMI payments etc. By using UPI Services for making recurring payments, you agree and acknowledge that any decline in completing a recurring transaction towards payment of a legally enforceable debt/liability (such as loan repayment or EMI payment) due to non-availability of sufficient funds in your account, will entitle the payee/beneficiary of such a transaction to initiate appropriate action against you under Section 25 of the Payment and Settlement Systems Act, 2007.

UPI Transaction Limits: Each UPI transaction made by you using the UPI Services cannot exceed such limit as may be prescribed by the NPCI and/or the PSP Bank under applicable law, from time to time.

Fee and Charges: slice does not charge its users for creating Your Account on the Portal. slice may in accordance with applicable law however charge a fee for the UPI Services that slice may provide to you. Such fee will be determined by slice and will be communicated to you through Portal.

Your Responsibilities and Obligations

you will ensure that you link the correct bank account and that you have the full and lawful authority to operate the said bank account in order to make UPI transactions;
you will update your mobile number (in the event of any changes);
you will keep your UPI PIN and other details related to your Bank Account confidential. slice will not be responsible for any unauthorized usage of the UPI Services using your details;
you will be solely responsible for the accuracy, authenticity and completeness of the Payment Instruction made and authorized by you in your usage of the UPI Services on the Portal (including adding and validating the intended beneficiary, accuracy of beneficiary details and/or details of VPAs etc.). slice will presume the accuracy, authenticity and completeness of the information entered by you in our provision of the UPI Services on the Portal. slice will not independently verify the Payment Instruction. Further, you agree that no Payment Instruction issued by you will be binding on us unless we have accepted the same;
you agree to be bound by the Payment Instruction;
you agree to provide information that is true, accurate, current and/or complete. In the event of any default to the foregoing made by you or in the event we have reasonable grounds to suspect that information provided by you is untrue, inaccurate, not current or incomplete, and/or not in accordance with these UPI Terms, we will have the right to indefinitely suspend or terminate or block access to your use of the UPI Services;
you agree that neither us nor any other participant in UPI ecosystem will be liable for any delay in the completion of the transfer of funds and/or any loss occurring to you due to any error in the execution of the funds transfer by you. In this regard, you will be responsible to ensure the availability of sufficient funds in your Bank Account in order to avoid transaction declines and charges if any levied by your Bank;
you authorize debit or credit of your Bank Account as per the Payment Instruction received from you;
you agree that you will use the UPI Services for lawful purposes only; and
you agree and acknowledge that the UPI Services being offered on the Portal is in accordance with the UPI Framework, which are subject to change, from time to time.

Our Responsibilities and Obligations

In offering the UPI Services to you, we will ensure that all confidential data/information pertaining to the UPI transactions undertaken by you, details of your Bank Account, and all other sensitive personal information (if any) are kept confidential as per the standards/norms set out in our Privacy Policy;
We will execute Payment Instruction(s) that are authorized and executed by you except under the following circumstances: -

Insufficient funds in your Bank Account;
Incomplete and/or incorrect Payment Instructions issued by you;
We have reason to believe that the Payment Instruction issued is unlawful/fraudulent; and
The Payment Instruction issued is unable to be executed under the UPI payment ecosystem.

We will make available the UPI Services on the Portal in accordance with UPI Framework;
We will not be liable/responsible for any defect in the product/goods/services purchased/ availed using UPI Services;
We will not mediate or resolve any dispute or disagreement between you and the banks, beneficiaries, sellers, or merchants of the products/services purchased/ availed using UPI Services. Any dispute or claim regarding the product/goods/services purchased/availed using UPI Services must be resolved inter-se you and the relevant merchants, or sellers;
We will endeavour to provide you with a unique UPI ID/VPA. In this regard, it is clarified that our decision to allocate/not allocate a particular UPI ID/VPA to you will be final and unchallengeable. We also reserve the right to withdraw, stop, and/or delete your UPI ID/VPA if we have reason to believe that your UPI ID/VPA has been used for any purpose that is unlawful, fraudulent or in violation of UPI Framework.

Roles and Responsibilities

Roles and Responsibilities of NPCI

NPCI owns and operates the UPI platform.
NPCI prescribes rules, regulations, guidelines, and the respective roles, responsibilities and liabilities of the participants, with respect to UPI. This includes transaction processing and settlement, dispute management and clearing cut-offs for settlement.
NPCI approves the participation of issuer banks, PSP banks, TPAPs and Prepaid Payment Instrument (PPIs) issuers in UPI.
NPCI provides a safe, secure and efficient UPI system and network.
NPCI provides online transaction routing, processing and settlement services to members participating in UPI.
NPCI can, either directly or through a third party, conduct audit on UPI participants and call for data, information and records, in relation to their participation in UPI. NPCI provides the banks participating in UPI access to system where they can download reports, raise chargebacks, update the status of UPI transactions etc.

Roles and responsibilities of PSP Bank

PSP Bank is a member of UPI and connects to the UPI platform for providing UPI payment facility to the PSP Bank and TPAP which in turn enables the end-user customers/merchants.
PSP Bank, either through its own app or TPAP’s app, on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own app or TPAP’s app.
PSP Bank engages and on-boards the TPAPs to make the TPAP’s UPI app available to the end-user customers.
PSP Bank has to ensure that TPAP and its systems are adequately secured to function on UPI platform.
PSP Bank is responsible to ensure that UPI app and systems of TPAP are audited to safeguard security and integrity of the data and information of the end-user customer including UPI transaction data as well as UPI app security.
PSP Bank has to store all the payments data including UPI Transaction Data collected for the purpose of facilitating UPI transactions, only in India.
PSP Bank is responsible to give all UPI customers an option to choose any bank account from the list of Banks available on UPI platform for linking with the customer’s UPI ID.
PSP Bank is responsible to put in place a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer.

Roles and responsibilities of TPAP

TPAP is a service provider and participates in UPI through PSP Bank.
TPAP is responsible to comply with all the requirements prescribed by PSP Bank and NPCI in relation to TPAP’s participation in UPI.
TPAP is responsible to ensure that its systems are adequately secured to function on the UPI platform.
TPAP is responsible to comply with all the applicable laws, rules, regulations and guidelines, including UPI Framework, prescribed by any statutory or regulatory authority in relation to UPI and TPAP’s participation on the UPI platform including all circulars and guidelines issued by NPCI in this regard.
TPAP has to store all the payments data including UPI transaction data collected by TPAP for the purpose of facilitating UPI transactions, only in India.
TPAP is responsible to facilitate RBI, NPCI and other agencies nominated by RBI/NPCI, to access the data, information, systems of TPAP and carry out audits of TPAP, as and when required by RBI and NPCI.
TPAP will facilitate the end-user customer with an option to raise grievance through the TPAP’s UPI app, e-mail, messaging platform, IVR etc. for redressal of customer grievances.

Privacy

Your personal information/data provided during the course of your use of the UPI Services will be treated in accordance with the Privacy Policy and UPI Framework.

By using the UPI Services, you understand and acknowledge that we may use your personal information/data (provided in the course of your use of the UPI Services) for making promotions available to you or for providing you offers, in accordance with the Privacy Policy and the UPI Framework UPI Framework. Further, since the UPI Services are provided to you in association with the PSP Bank, by using UPI Services, you agree and acknowledge that we may share your personal information/data with the PSP Bank for the provision of UPI Services.

Indemnity: In addition to your indemnity set-out under the General Terms of Use, you, at your expense, will additionally also defend, indemnify and hold harmless, slice, its affiliates, licensees and its officers, directors, agents and employees from and against all claims, demands, damages, losses, costs and expenses, including attorneys’ fees and costs, arising from or relating to: (i) your breach of these UPI Terms; (ii) your violation of UPI Framework (including infringement of intellectual third party); or (iii) your use of the UPI Services.

Suspension or Termination of UPI Services: We may, in our sole discretion, suspend or terminate your use of the UPI Services, without notice and without liability to you, for any reason (including inactivity or violation of these UPI Terms or any other policies).

Disclaimer: The UPI Services, including all content, software, functions, materials, and information made available or provided in connection with or accessible through the UPI Services, are provided on an 'as is' basis. To the extent permissible under UPI Framework, slice, its affiliates, subsidiaries or group companies make no representation or warranty of any kind whatsoever for the service or the content, materials, information and functions made accessible through the UPI Services or on the Portal, including for any breach of security associated with the transmission of sensitive information through the UPI Services. We disclaim without limitation, any warranty of any kind with respect to the UPI Services. We further do not warrant that the UPI Services will be uninterrupted, prompt or error free. We will not be responsible for any service interruptions, including but not limited to system failures or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of UPI transactions undertaken using the UPI Services.

Dispute Redressal Mechanism: you can raise a complaint with respect to a UPI transaction, on the Portal. you can select the relevant UPI transaction and raise a complaint in relation to such transaction.

A complaint will be first raised with slice (the TPAP) in respect to all UPI related grievances or complaints.
In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP bank, followed by the bank (where you maintain your Bank Account) and NPCI, in the same order.
After exercising these options, you can approach the banking ombudsman and/or the ombudsman for digital complaints, as the case may be.
The complaint can be raised for any type of fund transfer transactions, whether to other users or to merchants.
slice or the PSP Bank will communicate with you to update the status of the complaint.

Entity

Grievance Redressal Link

PSP Bank

Axis Bank

https://www.axisbank.com/contact-us/grievance-redressal/retail-banking-grievance-redressal

NPCI

https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism

UPI Lite;

slice will, subject to the applicable guidelines issued by the Reserve Bank of India ("RBI") and/or National Payments Corporation of India ("NPCI") from time to time, enable you to avail ‘UPI Lite’ on the Portal. UPI Lite is an ‘on-device wallet’ for small value transactions enabled by NPCI. All banks may not enable/support UPI Lite. You will be able to enable only one bank account that is linked on your Portal for UPI Lite (hereinafter referred to as “UPI Lite Facility”).

In order to enable UPI Lite Facility, you will be required to click/tap on the specific section on the Portal and add funds into the UPI Lite Facility. By clicking/tapping on the specific section on the Portal, you provide your consent to enable the UPI Lite Facility. The funds can be added only via your bank account linked to UPI Lite on the Portal using your UPI PIN. You will be able to track the status of each transaction via UPI Lite Facility on the Portal. Any amount added to the UPI Lite shall be non-interest bearing. In order to make payment via UPI Lite Facility, you will not be required to enter a UPI PIN. However, there would be limits that would be applicable with respect to the transactions via UPI Lite Facility. The applicable transaction limits shall be as follows:

Every transaction using UPI Lite Facility shall be limited to a maximum of INR 500 or such other limit as prescribed by the regulator.
The cumulative value of all transactions using UPI Lite Facility in a day shall be limited to a maximum of INR 4000 or such other limit as prescribed by the regulator.
The maximum balance that can be held in the UPI Lite Facility at one point in time shall be limited to INR 2000 or such other limit as prescribed by the regulator.

The above stated transaction limits may be modified without any prior notice.

You will have the right to disable the UPI Lite Facility, at any time, by following the steps/procedure prescribed on the Portal. Once the UPI Lite Facility is disabled, the balance funds will be credited into your linked bank account.

Except as provided above, all terms provided with respect to UPI Services will be applicable to UPI Lite. In case of a conflict between the terms under this section viz. UPI Lite and the UPI Services (excluding the UPI Lite section), the terms under this section shall prevail. Any disputes with respect to the transaction(s) authorized using UPI Lite will be dealt with as per the process applicable for UPI Services.

RuPay Credit Card on UPI

You can link your RuPay credit card on UPI services as an alternate method to make payments to merchants in a similar manner as you link your savings bank account on Portal. In order to link your RuPay credit card, when you choose RuPay credit card on the payment methods page and the concerned bank with whom you have an existing credit account, you will be required to verify with the issuing bank, the last 6 digits of your RuPay credit card with the validity details (in MMYY format) in order to create a UPI Pin (MPIN).

The MPIN will be used to authenticate transactions everytime you choose your credit account as a form of payment on Portal to pay merchants. Once you have linked your RuPay credit card on Portal, you can choose the said credit card to make payments to merchants by scanning the UPI QR codes and authenticating the transactions using your MPIN. To clarify, this functionality is only limited to payments to merchants who accept payments via RuPay credit card on UPI. Transactions related to cash withdrawal at merchant, Peer to Peer Payments, P2PM, card to card payments will not be permitted through this functionality.

III. TERMS OF SERVICE FOR LOAN AVAILED THROUGH PORTAL

slice will facilitate the customers to avail loans from different financing partners through the Portal (“Financing Partner(s)”), subject to assessment conducted at the sole and absolute discretion of the Financing Partner.

Based on the risk assessment conducted by the Financing Partner (s), the Financing Partner will disburse the loan to your registered bank account. The said disbursal of loan will be subject to execution of necessary Loan documents between you and the Financing Partner(s). At no point, slice is representing itself as a lending company its acts merely as a digital lending application for the Financing Partners.

Please note that slice has tied up with multiple Financing Partner(s) to ensure You get the best financing options. Please refer below for our list of Financing Partner:

Quadrillion Finance Private Limited
Hinduja Leyland Finance limited,
Poonawalla Fincorp Limited
Vivriti Capital Limited

Further, you hereby authorize slice to share details submitted by you, in accordance with applicable law, with the Financing Partner(s) enabling the Financing Partner(s) to conduct risk assessment in accordance with its internal policies.

The terms and conditions of Quadrillion Finance Private Limited are available at http://sliceit.com/qfpl-terms

IV. TERMS OF SERVICE: SLICE ACCOUNT (PREPAID PAYMENT INSTRUMENT - STORED VALUE ACCOUNTS)

Terms.
1. In addition to the General Terms of Use, the Terms of Service applicable to slice Account/slice PPI Account ("PPI Terms"), along with any other agreements or documents executed / accepted by you, apply to you for availing the PPI Services identified below in these PPI Terms.
2. By registering for using PPI Services, you signify that you have read, understood and signify your agreement to be bound by the PPI Terms. If you do not agree with any or all of these PPI, Terms, please do not register or avail the PPI Services.
3. You must be at least 18 years of age to be issued slice PPI Account and to access the Portal to avail the PPI Services, which is subject to these PPI Terms. However, if a user of less than 18 years but more than 10 years of age ("Minor”), accesses the Portal and uses the PPI Services and UPI Services, same can be done only with the consent and approval of a lawful guardian, including but not limited to Parents of the user ("Legal Guardians”)..
4. Legal Responsibility on behalf of Minors: We understand the importance of financial education and want individuals to start their journey towards financial literacy and independency under the supervision of their Legal Guardians from a young age. But Minors can use the Portal only with the permission and under the supervision of their Legal Guardian. As the Legal Guardian you must agree to and accept the General Terms of Use, the PPI Terms, Approval Terms, and the Privacy Policy on behalf of the Minor(s).

Minors cannot, therefore, use the Portal unless their Legal Guardian agrees to and accepts the above-mentioned terms and the Privacy Policy on their behalf. If you agree to these on behalf of a Minor(s), you represent to us that you are their Legal Guardian. As a Legal Guardian, you agree to take full financial and legal responsibility for the acts and omissions of the Minor(s). A Minor's use of the PPI Services and the interaction with the Portal must be supervised by the Legal Guardian. As a Legal Guardian, you must take full responsibility for a Minor’s actions while using the PPI Services and any interaction with the Portal, such as - setting up and using the slice application or the slice Account/slice Card. As the Legal Guardian, you hereby agree to indemnify us for any loss, damage, claim, by whatever name called, that accrues to us due to improper use of the PPI Services and UPI Services by the Minor(s).The PPI Services are not available for any person who is below 10 years of age.

Definitions.
1. “Approval Terms” shall mean and include the terms to be accepted by the Legal Guardian of the Minor, enabling such Minor to access the PPI Services through the Portal.
2. "KYC Framework" means the Master Direction - Know your Customer (KYC) Directions, 2016 issued by the RBI, read with the Prevention of Money Laundering Act, 2002 as may be updated from time to time.
3. “KYC Policy” means the board approved policy for undertaking KYC of customers of slice.
4. "Merchants" means any entity which accepts slice Account as a payment method for online or offline purchase of goods and / or services.
5. "PPI Laws" means the Master Directions on Prepaid Payment Instruments (PPIs), as updated from time to time read with the Payment and Settlement Systems Act, 2007, the rules, regulations, directions, and other mandates issued or notified thereunder.
6. "slice Account/slice PPI Account" is the prepaid payment instrument, in the nature of a stored value account that is issued by slice (GaragePreneurs Internet Private Limited).
7. "slice Card" is a physical form card or a virtual card that represents and is associated with slice Account.
8. "slice", "we", "our" and "us" means GaragePreneurs Internet Private Limited, a company incorporated in India under the Companies Act, 2013 and having its registered office at Indiqube Ashford Park View, First Floor, Municipal No.9, 80 Feet Rd, Industrial Layout, Koramangala 3rd block, Ward No 68, Bengaluru - 560034, Karnataka.
9. "you", "your" or "customer" means the user or person availing PPI Services.
10. The capitalised words used in these PPI Terms but not specifically defined, will have the respective meanings assigned to them under the General Terms of Use, Privacy Policy available at https://www.sliceit.com/privacy/ PPI Laws or KYC Framework.
Eligibility. you will be eligible to register and use the PPI Services, only if you: (i) are an Indian citizen and resident of India;; (ii) you are not a Politically Exposed Person in terms of the KYC Framework; and (iii) have created Your Account on the Portal, in accordance with these terms.
PPI Services.
1. slice is authorised by the Reserve Bank of India ("RBI") to issue and operate pre-paid instruments in India in accordance with the PPI Laws.
2. slice will provide and facilitate the following functionalities and services to you as applicable, on or through the Portal ("PPI Services"):
issue slice Account and slice Card;
distribution of slice Card, in physical form, to the holder of slice Account;
provide a facility to you to load or reload money / funds in slice Account;
provide customer support to you, in relation to the PPI Services, including providing facility for you to raise grievances, complaints or provide feedback, in relation to slice Account; and
provide any ancillary or support services to enable you avail the PPI Services.
1. slice reserves the right, exercisable as and when it deems fit and at its sole discretion, to modify, or to add new or remove existing, functionalities, processes, or mechanisms, in relation to the PPI Services.
2. slice Account will be made accessible and available (by slice) to you on the Portal, through Your Account and through the slice Card.
3. During your registration, access and use of PPI Services, we may collect, process and share Information about you with third parties in accordance with our KYC Policy, Privacy Policy, including undertaking customer identification procedures in accordance with KYC Framework and any other Applicable Law, for the purpose of issuing slice Account to you ("KYC");
4. slice will offer PPI Services in accordance with the PPI Laws and these PPI Terms.
5. You can access the PPI Services with the same credentials used for logging into the Portal.
Using slice Account.
1. Registration for slice Account/slice Card: To use the PPI Services, you will be required to undertake a one-time registration process by following the below steps:
  1. Registration for slice Account – If you wish to register and avail PPI Services, you will need to accept the General Terms of Use including PPI Terms, Approval Terms and the Privacy Policy.
  2. KYC - In compliance with the KYC Framework, undergoing KYC verification is mandatory in order to register for slice Account and issuance of slice Card. This is because it is critical to ensure that the slice customer is the person who they claim to be and to prevent fraudulent transactions. We may conduct KYC through prescribed mechanisms under the KYC Framework and KYC Policy which may include obtaining Information and / or validation of your identity through third party authorised service providers such as but not limited to DigiLocker, Central KYC Records Registry (CKYCR) and Unique Identification Authority of India (UIDAI). During this process, you may be required to accept the terms and conditions of such third-party service providers or any other authority whom you authorise to share your Information with us. You hereby provide your express consent to slice to undertake such KYC. You also hereby appoint slice as your authorized representative to receive your credit information from bureau for the purpose of providing PPI Services. Further you agree to the terms and conditions of Credit Information Companies’ for enabling the same.

Please follow the steps below to complete your KYC:

- - 1. Provide your Permanent Account Number ("PAN") – You have to enter or confirm your PAN details on this page.
    2. Fetching identification Information - You will be asked to complete your KYC either via offline verification of Aadhaar or by enabling us to obtain your details from the Central KYC Records Registry ("CKYC Registry")/Digilocker.
    3. Penny drop or bank account verification - To verify your bank account details, we will request you to transfer INR 1 from your KYC compliant bank account. We will refund this once your bank account has been verified.
    4. Selfie– You will be required to click a selfie and upload the same for KYC purposes. We will ask for permission to use and access your phone camera for this purpose.
  - Next, you will be required to verify your current address for completion of your KYC verification. In cases where your current address is different from the address mentioned in your KYC records, you will provide us with the appropriate details along with supporting documents to complete the said verification.
  - Post the submission and successful verification of the documents submitted by you, at the discretion of slice and subject to review of your Information and due diligence including risk management as per KYC Framework and KYC Policy, your slice Account shall be registered and a slice Card will be issued to you.
  - Notwithstanding anything contained herein, slice may undertake the said KYC verification in such other manner as it deems fit provided it is in accordance with KYC Framework and KYC Policy.
  - You hereby authorise slice to verify/check/obtain/download your KYC details from the CKYC Registry as and when required for the purpose of KYC verification; (i) by verifying such details through CKYC number (i.e KYC identifier number-KIN) provided by you or (ii) by obtaining such CKYC number/KIN, through details made available by you.
  - Politically Exposed Persons
By continuing usage of the slice Account and PPI Services, you hereby represent that you are not a Politically Exposed Person (PEP) as defined by the RBI. PEP are individuals who are or have been entrusted with prominent public functions in a foreign country, e.g., Heads of States/Governments, senior politicians, senior government judicial/military officers, senior executives of state-owned corporations, important political party officials, etc.
You agree and undertake to immediately notify us in circumstances where your PEP status changes, or you become related to a PEP. You should promptly notify us in writing to ensure that appropriate steps are taken in accordance with Applicable Law and our policy. You further understand that as a PEP you will be subject to additional customer due diligence requirements as determined by the regulators and as per our KYC Policy. As a PEP you hereby agree to fully comply with all the aforesaid additional customer due diligence requirements as well as cooperate with us to complete all continuing compliance requirements applicable to a PEP as will be notified to you by us to ensure uninterrupted use of the slice Account.
- Use of slice Account:
  - slice Account is a full KYC PPI with features and limitations in accordance with PPI Laws and in accordance with internal policies. The limits for using your slice Account as updated from time to time at slice’s sole discretion and in accordance with PPI Laws will be available on the Portal for your reference.
  - We will be communicating additional features and functionalities, if any of your slice Account through the Portal/website.
  - slice Card/slice Account can be used for purchase of eligible goods and services offered by Merchants.
  - You can also undertake fund transfers from your slice Account to a bank account or another pre-paid wallet provided you have completed your KYC.
  - The amount you transfer or spend using slice Account/slice Card will be deducted from your slice Account.
- Use of slice Card
  - We may offer you a slice Card linked to your slice Account on the Portal in the form of a virtual card and give you the option to request for a physical slice Card (associated to your slice Account), which shall be issued and delivered by slice at your registered address. Further, slice reserves the right to charge maintenance fees for the physical slice Card. You may use these to make payments at merchants. You may disable this slice Card at any time, through the Portal. You may use your slice Card to spend from your slice Account within the prescribed limits. You cannot sell or transfer the slice Card. We may cancel, repossess, or revoke your slice Card (at any time without prior notice) subject to Applicable Law. We may also refuse to process any transaction which we believe may violate these PPI Terms.
  - The slice Card may take upto 7-10 working days to be delivered though this timeline may be subject to additional unforeseen delays. Where a payment is made for acquiring a physical slice Card, we shall not offer any refunds, except in exceptional cases, which may be determined by us.
  - Your usage of the slice Card shall be governed by these PPI Terms/ General terms and conditions/Privacy Policy and Applicable Law.
  - You understand that the slice Card is not a credit card and cannot be used to spend through credit, in any manner whatsoever. You are responsible for ensuring that there is sufficient balance in your slice Account for making purchases through the slice Card.
  - You are given an option to block your slice Card on the Portal itself. You understand and agree that we may block your slice Card in case of any fraudulent activity, suspicious transactions etc.
  - You understand that the slice Card cannot be claimed as a matter of right. slice may at its discretion decide to discontinue or stop distributing slice Cards.
- slice Account Full KYC PPIs:
  - If you complete the KYC process as required under PPI Laws, KYC Framework and KYC Policy, slice will issue you Full KYC reloadable PPIs.
  - The amount outstanding in Full KYC PPIs cannot exceed INR 2,00,000 at any point of time. For Minor’s slice Account, the amount outstanding cannot exceed INR 1,00,000 at any point of time.
  - In case of pre-registered beneficiaries, the funds transfer limit for Full KYC PPIs cannot exceed INR 2,00,000 per month per beneficiary. For Minor’s slice Account, such fund transfer limits cannot exceed INR 1,00,000 per month per beneficiary.
  - Funds transfer limits for all other cases will be restricted to INR 10,000 per month.
  - Funds transfer from Full KYC PPIs will also be permitted to other PPIs, debit cards and credit cards within prescribed limits.
- slice Account Small PPI:
  - The amount loaded in such Small PPIs during any month cannot exceed INR 10, 000 and the total amount loaded during a financial year cannot exceed INR 1, 20, 000.
  - The amount outstanding at any point of time in Small PPIs cannot exceed INR 10, 000 and total amount debited during a month cannot exceed INR 10,000.
  - These PPIs can be used to purchase goods or services from Merchants.
  - Cash withdrawal or funds transfer from such Small PPIs is not permitted.
- Loading/Reloading your slice Account account/slice Card:
  - You will be able to load money into your slice Account within the permissible limits under the PPI Laws and limits applied as per slice’s policies.
  - You may use one of the acceptable methods of payment to reload your slice Account account/slice Card:

Debit Card - Payments made by debit card will be subject to the terms and conditions established by the debit card issuer. If charges cannot be processed through your debit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, you will be responsible for any fees incurred and slice will have no liability with respect thereto.
Credit Card- Payments made by credit card will be subject to the terms and conditions established by the credit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient credit, you will be responsible for any fees incurred and slice will have no liability with respect thereto
NEFT / bank account transfer
UPI
- 1. slice will not be responsible for any failure in the link or for any fraud (either at the payment gateway's end and/or the bank's end) or failure of telecommunication network, that could take place at the time of loading/reloading. You confirm that the money used for loading/reloading is from legitimate sources only and the transactions executed by you are not for the purpose of contravention and/or evasion of any Applicable Laws including anti-money laundering laws, and any rules, regulations, notifications, or directions issued by any regulatory authority in India including the RBI.
UPI handle for your slice Account.

You will be able to create a UPI handle / UPI ID for your slice Account and use UPI Services, if you have a valid and an active slice Account with a registered mobile number. Please note that for the purpose of this section 6, all references to 'UPI handle' / 'UPI ID' shall mean and refer to ‘slice Account - UPI ID', unless mentioned otherwise.

You agree and understand that the issuance of a UPI ID including the format of the UPI Handle will be at the sole discretion of slice and in accordance with applicable laws.

1. Using UPI Services.
  1. Make payments to Merchants using UPI Services: You will be able to make payments to Merchants using the UPI Services on the slice app, by following the below steps: -

Select 'UPI' as a payment method for making payments to Merchants.
Scan the Merchant's UPI QR code or enter your UPI ID;
You will thereafter receive a notification from slice requesting payment to the Merchant.
Click on the notification to review the payment request, including the amount to be paid; and if all the information is accurate, confirm the payment to complete your transaction.
In case you do not receive the payment request notification on your mobile or you missed it, you can also view the payment request by visiting the 'Pending Transactions' tab on the slice app.
- 1. Transfer of funds using UPI Services: You will be able to use the UPI Services to transfer funds from your slice Account. This can be done in either of the following ways: -

Transfer funds against a 'collect request':

Visit the 'pending payments' tab within the slice app;
Review your pending payment requests. If all the information is accurate, you may accept the payment request otherwise you may decline the payment request;
If you choose to accept a payment request, click on the ‘Pay Now’ tab and thereafter undertake the additional factor of authentication, to complete the transaction.
If you decline the request, the payment will not be completed.

Transfer funds using the 'Send Money' option:

Visit the 'Send Money' tab on the slice app;
Enter the beneficiary details to whom you want to make the payment.
Verify the name of the payee and enter the amount.
Click on the ‘Pay Now’ tab and thereafter undertake the additional factor of authentication, to complete the transaction.
1. Transaction Limits for UPI Services: Transactions made by you using the UPI Services on the slice app cannot exceed daily limits prescribed by the NPCI from time to time.
Refunds: In case of failed/returned/rejected/cancelled transactions, including transactions made using the UPI Services, refund received on slice Cards/slice Account will be applied to the value already stored in the slice Card/slice Account. The refund transactions will need to comply with PPI Laws. However, if you erroneously processed a payment to a Merchant, your only recourse is to contact such Merchant directly and ask them to refund the amount. slice is not responsible for handling any such disputes or liable to reimburse or reverse any such payment.
Auto Debit facility for slice Account/slice Card
- 1. To use the auto debit facility on your slice Account/slice Card, you hereby expressly agree and consent to following general terms: -

You agree and acknowledge that slice is only a facilitator of payments and is not a party to the payments.
slice facilitates recharge and payment of bills services by allowing you to pay for the mobile post-paid, prepaid recharge and landline phone bill payment, DTH and subscription for streaming services payment, other utility payments like electricity, LPG etc., credit card payment, insurance premium payment, internet broadband and data card bill payment, municipal tax & water tax payment, toll tax recharge (FasTag), loan repayments and other services provided by slice from time to time which are available:
through aggregators with whom slice has a contract or
through the Bharat Bill Payment Operating Unit (BBPOU) infrastructure where the Merchant is registered with NPCI for bill payments (Please refer Clause VI of General Terms of Use for bill payments through BBPOU) or
through Merchants with whom slice has directly integrated with.
In order to make the recharge or bill payments you will have to provide the unique customer identity/ subscription identity number or bill number or registered mobile number, or such other unique identifier(s) which are required to fetch the bill value, subscription plan, due date, outstanding amount due and such other information necessary to enable the payment to your account with the Merchant.
You authorize slice to access, fetch, share, use, store the information related to your account with the Merchant for recharge & bill payment services on an ongoing basis on your behalf for the said purposes.
You understand that correctness of information is of utmost importance for fetching the right bill and subscription value and you accordingly confirm to ensure and be responsible for the correctness of the identifier information.
You understand that the amount to be paid, recharged or subscription value is an agreement between you and the Merchant and slice has no obligation to verify the correctness of the same.
You agree to keep your account information up to date and comply with the terms and conditions at all times otherwise slice has the right to suspend the account or deny any services.
You agree that for providing the recharge & bill payment services the Customer identifier data, location/state and/or KYC information / any other personal information would be required to be shared with the Merchant/ biller for tax /GST purposes.
You agree and authorize slice to communicate with the Merchant, third party service providers, aggregators with your account information for processing the transaction,
You also agree that slice may set up reminder facility or auto payment facility which you expressly consent to and understand that payment once made to the Merchant for is non - refundable.
You shall be responsible for any duplicate standing instructions for payment or delayed payments, or any penalty/ interest levied by the Merchant on the payments made. It is re-iterated that slice only facilitates the payments to the Merchants on your behalf.
There may be charges for access, third party payment or such other data fees from third party payment participants and/ or billers which you expressly agree and shall not hold slice liable for the same.
- 1. Setting up auto debit facility
The auto debit facility on slice Account/slice Card will be only for recurring transactions and not for a ‘once-only’ payment.
If you are desirous of opting for auto debit facility on slice Account/slice Card, you will have to undertake a one-time registration process, with Additional Factor of Authentication (“AFA”) validation by slice.
Registration of auto debit shall be completed only after all requisite information is obtained by slice, including the Merchant details, date and time of debit, validity period of the auto debit etc.
During the registration process, you will be given an option to provide the auto debit for either a pre-specified fixed value of recurring transaction or for a variable value of the recurring transaction; in the case of the latter, you will clearly specify the maximum value of recurring transactions, subject to the overall cap fixed by the RBI
Any modification in existing auto debit can only be done by entailing AFA validation.
- 1. Processing of first transaction and subsequent recurring transactions
While processing the first transaction in auto debit based recurring transaction series, AFA validation shall be performed. If the first transaction is being performed along with the registration of auto debit, then AFA validation may be combined. All such AFA validation shall be as per extant instructions of the RBI. These subsequent transactions may be performed without AFA.
- 1. Pre-transaction notification
slice will send a pre-transaction notification to you, at least 24 hours prior to the actual charge / debit to the slice Account/slice Card. While registering auto debit on slice Account/slice Card, you will be given facility to choose a mode among available options (SMS, email, etc.) for receiving the pre-transaction notification from slice in a clear, unambiguous manner and in an understandable language. You can also change this mode of receiving pre-transaction notification by slice.
The pre-transaction notification will contain details about the name of the merchant, transaction amount, date / time of debit, reference number of transaction/ auto debit, reason for debit, i.e., auto debit registered by you.
On receipt of the pre-transaction notification, you will have the facility to opt-out of that particular transaction or the auto debit. Any such opt-out shall entail AFA validation by slice. On receipt of intimation of such an opt-out, slice will ensure that the particular transaction is not effected / further recurring transactions are not effected (as the case may be). A confirmation intimation to this effect will be sent to you.
- 1. Post-transaction notification
slice will send post-transaction alert / notification to you which will entail all the above-mentioned details such as name of the merchant, transaction amount, date / time of debit, reference number of transaction/ auto debit, reason for debit, i.e., auto debit registered by you.
Suitable velocity checks and other risk mitigation procedures shall be put in place by slice to monitor such auto debit transactions.
- 1. Withdrawal of auto debit
slice will provide you with an online facility to withdraw any auto debit at any point of time in accordance with applicable laws following which no further recurring transactions shall be allowed for the withdrawn auto debit. (Note: The exception to this will be a pipeline transaction for which pre-transaction notification has already been sent to you, but the debit has not been communicated to or received by you, and the auto debit withdrawal happens during the interregnum.) slice will clearly communicate to you about the facility to withdraw auto debit at any point of time at the time of registration and later on whenever felt necessary.
The withdrawal of any auto debit by you can only be done by entailing AFA validation by slice.
- 1. Dispute resolution and grievance redressal
Any grievance by the you for auto debit facility shall be settled purely as per the provisions of the Customer Grievance Policy of slice.

Fees and Charges: slice reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to the use of your slice Account /slice Card/ UPI Services. The current charges are available on the Portal.
Inactivity: If you do not undertake any financial transactions using your slice Account /slice Card or the UPI Services for a consecutive period of 1 year, the slice Account will be considered inactive. In such cases, slice will inform you at least 45 days prior to completion of 1 year to either transact using the slice Account /slice Card or utilize any outstanding balances. If you wish to reactivate an account considered inactive, you can do so via any applicable self-serve mechanism such as device binding or will have to contact us through our customer care details as mentioned under these PPI Terms and comply with applicable validation norms, as prescribed by slice and under Applicable Laws.
Closure: Your slice Card/slice Account can be closed any time by making a request to us. The remining amount (if any) on the slice Account will be transferred by back to its source account or registered bank account of the Customer. If you plan deactivate your mobile number used to register for use of slice Account, please update your new number with us by contacting us at help@sliceit.com (https://www.sliceit.com/contact-us/) or close your slice Account . Please note that any change in your registered mobile number will be done in accordance with the slice’s internal polices and applicable law, including the KYC guidelines/Framework.
Terms and conditions of slice Card/slice Account:
- 1. slice Card and your slice Account, including UPI Services should only be used for bonafide and personal purposes. Your use of the Portal, slice Account, slice Card and UPI Services will be at your own risk.
  2. You will use slice Account / slice Card only for uses permitted under these PPI Terms and for lawful purposes.
  3. You will not impersonate any person or access accounts of others without permission.
  4. You will not use slice Account / slice Card / UPI Services to defraud slice, its affiliates or any other third parties.
  5. Any web-link on the Portal to a third-party site is not an endorsement by slice. By accessing or using such link, you will be bound by the terms and conditions applicable to such site.
  6. You will use slice Account / slice Card / UPI Services in good faith and in compliance with all Applicable Laws.
  7. Your slice Account/slice Card cannot be used for foreign exchange or cross-border transactions.
  8. Issuance of slice Card/slice Account or enabling UPI Services on your slice Account is at the sole discretion of slice.
  9. No interest is payable on your account balance on slice Account .
  10. Your transactions are processed based on your explicit consent or authorization in accordance with Applicable Laws.
  11. We do not take any responsibility for any loss, damage or injuries suffered or caused to the you in connection with the service, quality of goods and services provided by the Merchants, refusal to accept (or conditional acceptance of) the slice Card or the UPI Services by Merchants or the inability (technical issues) to use the slice Card or the UPI Services at Merchants. Any dispute or claim regarding the product / merchandise / goods or services purchased / availed on from Merchants using slice Account /slice Card/ UPI Services must be resolved with the concerned Merchant.
  12. The charges incurred at certain Merchants may include a charge for availing certain additional services or other facilities provided by such Merchants.
  13. slice will monitor your transactions for high risk or fraudulent transactions. slice may suspend or discontinue your access / use to or of your slice Account/slice Card or UPI Services, for any reason at any time without written notice to you. In addition, slice may suspend your use of your slice Account/slice Card/ UPI Services if it suspects that a transaction is being undertaken or your slice Account /slice Card/ UPI Services is being or is likely to be used without authorization, fraudulently, suspiciously or is otherwise unusual based on prior transaction activity / history and as per our internal fraud control policies.
  14. You agree and understand that slice may report suspicious or fraudulent transactions to relevant authorities based on internal policies and / or Applicable Laws. slice is not responsible for any loss caused to you as a consequence of such reporting by slice.
  15. slice may terminate your slice Account in case of violation of any PPI Terms or internal policies or any other Applicable Laws. In such a case, the balance amount in your slice Account will be transferred back to your source account.
  16. The records of transactions maintained by slice regarding your slice Account/slice Card/ UPI Services shall be conclusive and binding for all purposes.
  17. The slice Account will be valid for a period of one (1) year from the date of last loading/reloading in the slice Account. The slice Card issued by slice will be valid as per the validity period mentioned in the slice Card. slice will intimate the customer through a SMS on the registered mobile number, 45 days prior to expiry of validity period of the slice Account and/or slice Card.
  18. Any grievance including any claim for compensation made by the customer shall be settled purely as per the provisions of the Customer Grievance Policy of slice.
Disclaimers:
- 1. Your Account details including login Information should be kept confidential and secure by you.
  2. slice is not responsible if the slice Card is lost, stolen, destroyed or used without permission. You will take reasonable precaution to prevent misuse of the PIN.
  3. You shall be solely responsible for any consequences arising directly or indirectly out of the disclosure of the PIN and/or unauthorised use of slice Card as a result of any misuse.
  4. slice disclaims and you release slice from any liability for any unauthorised use of your slice Account /slice Card and for any loss or damage incurred directly or indirectly by you as a result.
  5. You are responsible for safe custody of the slice Account/slice Card. In case of loss or theft of slice Card or misuse of slice Account/slice Card, you should immediately inform slice.
  6. You are responsible and liable for all unauthorised transactions till you report the unauthorised transaction(s)/misuse/theft of the slice Card/slice Account to slice.
  7. You should be careful while updating your bank accounts and adding beneficiaries as slice shall not be liable for any incorrect details submitted by you on your slice Account. You will receive an alert when a new beneficiary is added.
  8. Where the mobile phone or other device used to access slice Account gets stolen/ lost or object to any transaction or you become aware of any unauthorised transaction from your slice Account, you are required to immediately inform slice about the same. Such complaint can be reported at the customer care as mentioned under these PPI Terms. slice reserves the right to restrict any transaction on such account, in order to prevent any unauthorised usage of the slice Account.
  9. In case of change in mobile number or other information/documents provided to slice at the time of onboarding, you are required to intimate slice immediately. slice will not be liable for any fraudulent transactions undertaken prior to intimation to slice about the change in your details.
  10. Due to the inherent nature of internet, it is possible that there can be failures at multiple points during a transaction. slice is not liable for any loss caused to you due to such failures or inefficiencies of third-party stakeholders.
Your liability in case of unauthorised transactions.
- If an unauthorised transaction takes place due to our negligence or deficiency, we will refund the funds to your slice Account.
- In cases where the loss is due to your negligence, such as where you might have shared the payment credentials, you will bear the entire loss until you report such unauthorised transaction to us. You will not be made liable for any further loss on slice Account after you have reported the unauthorised transaction to us.
- In case of any third party breach which is not caused due to the deficiency at your end, or our end, you will report such unauthorised transaction within 3 days, failing which your liability on such transaction will be (a) transaction value or INR 10,000 per transaction, whichever is lower, in case you report such transaction within 4 to 7 days or (b) liability will be decided on case to case basis. Please refer to our Customer Grievance Redressal Policy for more details.
- In case we are not able to complete our investigation within 90 days, we will refund the funds to slice Account as per PPI Laws and our internal policies.
Communication. slice may, from time to time, send communications to you in relation to slice Account or slice Card. You authorise and consent for slice to communicate with you.
Release, Indemnity and Limitation of Liability.
- You release, agree to defend, indemnify and hold harmless slice, its affiliates, licensees and its officers, directors, agents and employees, from all responsibility and liability for any loss, damage, claim, demand or liability in any form (including reasonable attorney fees), in relation to: (i) any unauthorised use of slice Account or slice Card that you hold; (ii) slice acting in good faith on any instructions received from or on behalf of you or which slice (in good faith) believes to be from you; (iii) error, delay, default or inability of slice to act any of your instructions; and (iv) any breach by you of Applicable Laws and / or these PPI Terms.
- In no event will slice be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the PPI Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, even if we have been advised of the possibility of such damages.
- In any event, the total aggregate liability of slice under these PPI Terms will not exceed the amount paid by you for using the PPI Services giving rise to the cause of action or INR 100 whichever is less.
Privacy.
- Your personal information/data provided during the course of your use of the PPI Services will be treated in accordance with the Privacy Policy, KYC Policy and KYC Framework.
- By using the PPI Services, you understand and acknowledge that we may use your personal information/data (provided in the course of your use of the PPI Services) for making promotions available to you or for providing you offers, in accordance with the Privacy Policy and the KYC Framework.
- By using PPI Services, you agree and acknowledge that we may share your personal information/data with the other regulated entities such as banks, NBFCs, etc. for assessing you, for underwriting you and/or for KYC verification and/or for such other verification that may be required under the Applicable Law.
Other Terms. All other terms and conditions under the General Terms of Use and Privacy Policy including but not limited to intellectual property rights, disclaimers and other terms are incorporated herein by reference and will apply to you. Any conflict between the General Terms of Use or Privacy Policy and these PPI Terms will be resolved in favour of these PPI Terms.

V. TERMS OF SERVICE FOR BILL PAYMENT SERVICES

These following terms and conditions shall be applicable to the Customer for availing and using Bill Payment Services over slice Portal for making payment towards Billers through an authorized Bharat Bill Payment Operating Unit i.e., namely IndiaIdeas.Com Limited, (hereinafter referred to as “BillDesk”) duly empowered by National Payment Corporation of India (“NPCI”) and RBI on the terms and conditions appearing herein below in addition to the covenants mentioned in General Terms of Use.

Definitions

“Agent Institution” shall mean agents onboarded by BBPOU as customer service points for provision of BBPS Services. slice is facilitating the Bill Payment Services in the capacity of an Agent Institution after being duly onboarded by BillDesk (BBPOU).

“BBPCU” shall mean Bharat Bill Payment Central Unit i.e., NPCI a single authorized entity operating BBPS (defined below).

"BBPS” shall mean Bharat Bill Payment System Services under the supervision of NPCI/ RBI.

“BBPOU” shall mean Bharat Bill Payment Operating Units to function in adherence to the standards set by the BBPCU. BillDesk is the authorised BBPOU under the present arrangement.

“Biller” shall have the meaning ascribed to the term in the Procedural Guidelines of NPCI.

"Bill" shall mean the amount paid by the Customer to merchant via Agent Institution for Bill Payment (defined below) which will include convenience/ service charge (if any) and all other taxes, duties, costs, charges and expenses (if any).

“Bill Payment” shall mean the bill paid by the Customer, wholly or in part for the utility/ other services provided by the merchant.

“Bill Payment Services” shall mean and include the bill payment services through the BBPOU duly covered under NPCI’s BBPS framework.

“Guidelines” herein refers to Implementation of Bharat Bill Payment System – Guidelines dated November 28th, 2014 and/ or requisite guidelines issued by NPCI or guidelines provided by any appropriate authority, from any from time to time including any/ all amendments, additional circulars, as the case may be.

slice is facilitating transactions in its capacity of Agent Institution through BBPOU, which is an entity duly authorized by RBI and NPCI to function in adherence to the Guidelines.
Customer acknowledges that slice is only a facilitator and it is not involved in the actual settlement of payment, any concerns or disputes in relation to the same shall be taken up with the concerned BBPOU.
Customer undertakes and affirm to avail Bill Payment Services through slice Portal:
BBPOU may levy charges as per their respective policy(s) including but not limited to their terms of use for availing the Bill Payment Services. Customer is solely responsible to read, and understood such terms of use before using or availing Bill Payment Services;
Customer’s access to Bill Payment Services through the slice Portal may be suspended or terminated or blocked or disabled permanently if slice has reasonable grounds to suspect that information provided by the Customer are untrue, inaccurate, incomplete, or not in accordance with the General Terms of Use or the terms provided herein or are in contravention to any Guidelines or in case of any suspicious or fraudulent activity from your Account. Customer shall be solely liable and accountable to keep his/ her OTP, PIN, debit card details, credit card details and bank account details confidential and safe from any unauthorized use. Customers accept and acknowledge that slice shall not be liable in any manner whatsoever if such details are disclosed by compromising the confidentiality with other which may lead to an unauthorised usage or access and cause loss/ damage to the Customer.
Customer’s Complaints, if any, related to Bill Payment Services and/ or failed payments, refunds, chargebacks, pending payments as well as payments done to an incorrect bank account or UPI id should be directly taken up with the concerned BBPOU and the same shall be handled in accordance with applicable law.
slice at its sole discretion may change or discontinue the relationship with BBPOU and onboard any other authorized BBPOU entity with notice to the Customer from time to time.
The Customer accepts that any transaction carried out or attempted to carry shall be governed by the (a) the policies of BBPOU, (b) the policies of merchants/ Billers, and the requisite Guidelines and these General Terms of Use.
You agree that you are not permitted to commercially offer the bill payment options for making payments towards bills that do not belong with you.
You understand and acknowledge that you will be solely liable for inaccuracy of any information provided by you to slice. slice shall in no manner be responsible to verify the authenticity or correctness of the information provided by you. Once you furnish any details as regards to a Biller on the slice Portal, you authorize slice to fetch the bill details, using the information furnished by you. You may be able to view your current and future bill details as and when they are available.
You agree that it shall be your responsibility to ensure to verify the bill details carefully before carrying out any transactions. slice shall be not responsible for any discrepancy in the bill details and in such event, you would be required to coordinate with the Biller.
You also agree that slice may send notifications to you by setting up reminder facility for your Billers. You may also enable the auto debit facility (As mentioned above) by expressly consenting the same. You understand that transactions once carried out and the payments once made to the Billers for bill payment services shall be non-refundable.
You agree that slice shall from time-to-time fetch from the through BBPS payment system, the bill details and payment status in relation to your account with the relevant Billers, and slice may display such information to you on the Portal and/ or send you reminders for your outstanding dues towards such relevant Billers.
slice shall not be responsible for any duplicate standing instructions or delayed payments towards the Billers, or any penalty/ interest levied by the Biller upon you.
You shall be responsible for keeping a track of your periodic bills, subscription fee and recharge expiries and or due dates of any utilities/ services or recurring charge services that you have availed, and slice shall not be responsible for any technical issue related to periodic retrieval of the bills from the Billers or any errors/ discrepancies in the Bills.
You understand and agree that slice is only a facilitator of payments and is not a party to the payments. slice may utilize the information including but not limited to the consumer number, subscription id, bill number or registered mobile number, account id/ customer id, or such other identifier(s) which are required to fetch the outstanding payment(s) due/ subscription or bill value, subscription plan, due date, and such other information necessary to facilitate the bill payments.
You agree and authorize slice to communicate with the Biller, third party service providers, aggregators with your account information for processing the transaction.
slice may levy service charges, Customer Convenience Fees (“CCF”) for any Bill Payment transaction on the Portal and Portal fee for prepaid mobile recharge(s). Service charges or CCF, if any, shall be displayed on the transaction screen prior to the payment being initiated and would be in accordance with the applicable law.
There may be charges for access, third party payment or such other data fees from third party payment participants and/ or Billers which you expressly agree and shall not hold slice liable for the same.
The payment realization varies from Biller to Biller, and you understand that slice shall process the bill payments only upon receiving valid instructions from you. slice shall not be in any manner responsible for the delays/ reversals or failure of transactions.

VI. UPI Lite

Every transaction using UPI Lite Facility shall be limited to a maximum of INR 200.
The cumulative value of all transactions using UPI Lite Facility in a day shall be limited to a maximum of INR 4000.
The maximum balance that can be held in the UPI Lite Facility at one point in time shall be limited to INR 2000.

Replenishment of funds is only permitted in an online mode with additional factor authentication or using the UPI AutoPay feature provided by NPCI. The above stated transaction limits may be modified without any prior notice.

VII. CASHBACKS OR REWARDS

Rewards are a way of adding value to the payment experience of the users. We may provide you different forms of cashbacks or rewards on various transactions or specific purchases made using the Portal from time to time. You understand that any such cashback or reward provided by us is a promotional activity which we may decide to withdraw or change from time to time at our sole and absolute discretion. You also understand that the cashback or reward cannot be claimed as a matter of right. Some rewards may be available only in specified geographies or for specified time duration.

Invite & Earn
These terms and conditions (“Referral Terms”) shall be applicable to the customers for referring or inviting friends and family to download and use the Portal.

Eligibility

slice at its sole and absolute discretion shall decide the users who are eligible to participate in this campaign and earn cashbacks or rewards ("Eligible Participant").

Earn cashbacks and/or rewards

The Eligible Participant will be provided with a referral code and, or a referral link accessible on the Portal for the purpose of sharing it with prospective users who are desirous of downloading and using the Portal.

The prospective users may
- click on the referral link, download the slice application, complete the requisite steps for onboarding and start using various services available on the Portal or;
- download the slice application, add the referral code provided by the Eligible Participant, complete the requisite steps for onboarding and start availing the services on the Portal.
Upon successful completion of the above steps and the referral of the prospective user, the Eligible Participant and the referred user shall each be eligible to receive certain rewards reflected in their slice account as cashbacks, if applicable. Eligible amount and the terms and conditions are shown on the Portal and may change from time to time at slice’s discretion

Please refer here for further details. Rewards or cashbacks earned but not redeemed at the time of death of the customer shall be forfeited.

slice Cashbacks
These terms and conditions (“slice Cashback Terms”) shall be applicable to the customers for using slice as a payment option available on the websites or applications of different merchants.

Eligibility

slice at its sole and absolute discretion shall decide the users who are eligible to participate in this campaign and earn cashbacks or rewards. Only a person resident in India, having an Account on slice and availing PPI Services or UPI Services is eligible to avail the Offer.

Earn cashbacks

The users will be provided with a coupon code on the website or application of merchant which can be availed if they make the payment through slice application using PPI or UPI Services for the purchase of the products from the merchant.

The users may
- add products to the cart on the respective website or application of the merchant and select the offer applicable to slice payments.
- Choose the payment option as slice UPI/slice Account/slice Card and make the respective payment on the Portal.
Upon successful completion of the above steps the user shall be eligible to have certain cashbacks reflected in their user accounts (slice Account or bank account) on the Portal. Cashbacks earned but not redeemed at the time of death of the customer shall be forfeited.

slice Cashback through Fire and Bonfire
These terms and conditions for Fire entitles the Eligible Participant to earn cashback on playing and successfully completing the Fire game using slice UPI (“Fire”). These terms and conditions for Bonfire entitles the Eligible Participant to earn cashback on playing and successfully completing the Bonfire game for transactions completed using UPI on slice account (“Bonfire”). Use of the same is subject to these Terms and Conditions and the Eligible Participant agrees that they have gone through the FAQ’s available at https://help.sliceit.com/support/home and agrees to the same.

slice at its sole and absolute discretion shall reserve the right to decide the eligible transactions and users who are eligible to participate in this campaign and earn cashbacks ("Eligible Participant").

The game can be withdrawn by slice at any point of time.

All matters related hereto shall be final and binding and no correspondence will be entertained on this behalf by slice.

Participation in this game is purely voluntary.

slice may change, modify, amend or update the Terms and Conditions from time to time without prior intimation.

slice reserves the right to disqualify any transaction or extend, cancel, discontinue, prematurely withdraw, change, alter or modify this game or any part thereof including the eligibility criteria and other pertinent Terms and Conditions at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Eligible Participant without prior notice.

In cases of fraudulent/suspicious transactions or if there is any technical glitch, slice reserves the right to revoke the game and disqualify any Eligible Participant from getting the benefits of this game.

slice disclaims all liability that may arise due to any violation of the applicable laws by the Eligible Participant.

slice does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries. Slice does not accept any responsibility for any infringement of any third party intellectual property rights caused by Eligible Participants entering this Game.